Frequently asked questions

Go to Our Fleet, choose your dates, pick a vehicle, and complete checkout online. You'll receive a confirmation email right away.

Renters must be 21 or older with a valid driver's license. Additional drivers must be added at booking.

Each rental includes 150 free miles per day. Additional miles are billed at the rate shown at checkout.

Two options. Pick up free at the Macy's parking lot at Burlington Mall, on the I-95 / Route 128 side, or choose delivery to your home, hotel, or office anywhere within 20 miles. We confirm the exact meeting spot after you book.

Delivery is $3 per mile, counted round trip from Burlington Mall to your address and back, with a $60 minimum. For example, an address 5 miles away is 10 round-trip miles, so the $60 minimum applies. We deliver up to 20 miles from Burlington Mall, including other addresses in Burlington. Enter your address at checkout and the exact fee is shown before you pay.

A $500 refundable security hold is placed on your card at pickup and released after the vehicle is returned in the same condition. It's a hold, not a charge.

No cleaning or prep fees. The only required extra is 24/7 roadside assistance at $2.99 per day. Any optional add-ons are shown at checkout. There are no hidden fees. Everything is itemized before you confirm.

Not at this time. Airport pickup and drop-off is restricted by Massport, so we deliver to homes, hotels, and offices across Greater Boston instead. Many guests choose a hotel or a nearby address for convenient hand-off.

Yes. Every rental includes a required protection package, chosen at checkout and provided through our booking partner Wheelbase. Each package includes state-minimum liability coverage plus physical damage coverage for the vehicle. You pick the tier that fits you: a higher daily rate with a lower deductible, or a lower daily rate with a higher deductible. The price is shown per day and itemized before you pay.

No. The protection package is required on every rental and cannot be declined. Most personal auto policies and credit cards exclude or limit coverage for rental vehicles, so the package makes sure you and the vehicle are covered for the whole trip.

The deductible depends on the package tier you choose at checkout and is shown before you pay. If there is damage during your rental, your responsibility is capped at that deductible, and the $500 security hold is applied toward it.

Every rental includes 24/7 roadside assistance through Coach-Net for $2.99 per day, covering towing, jump starts, lockouts, and flat tires for your whole trip. The number is in your rental agreement.

Please return the vehicle with the same fuel level as at pickup. Otherwise a refueling fee applies.

Yes. Cancellation and change terms are shown before you confirm your booking and in your confirmation email.

Our vehicles are smoke-free and not pet friendly, so they stay clean for every guest.